Customer Service Benchmark Report 2026
Customer service and support teams are targeted with benchmarks from '1.2 billion tickets' and '33,889 support orgs', sent to a Freshworks report page that asks them to download the report.
Traced from live ads, Nov 6, 2026 · All Freshworks's ads in this campaign →
Customer service and support teams comparing first response, resolution, SLA, AI adoption, and omnichannel support metrics
'Most service teams track first response, resolution, and SLA closely. Fewer know what those numbers look like for comparable teams.'
The 'Customer Service Benchmark Report 2026' with customer support trends, global and industry benchmarks, and a proven execution playbook
'Trusted by 50,000+ businesses', plus dataset claims of '1.2B Support tickets', '33,889 Accounts', '5 Industries', and '3 Defining trends'
Click 'Download the report' to get the report
The journey
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LinkedIn image ads lead with the report and benchmark angle, including '1.2 billion tickets', '33,889 support orgs', and AI moving from pilot to production, and link to the Freshworks report page.
The landing page leads with 'Customer Service Benchmark Report 2026' and 'Get it now!', then frames the report around CX shifts, benchmarks, and trends before asking visitors to 'Download the report'.
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