The lesson
In an implementation plan, split every step into your duties and the customer's duties, so the buyer sees their share before signing.
The move
The cover reads "Flock Safety + NC - Garner PD" in white on a green diagonal field. Inside, an order form lists line items and a contract total. An implementation guide has a timeline whose steps are labeled FLOCK: or CUSTOMER:, plus in-scope and out-of-scope lists and a fee schedule.
Why it works
- Our readNaming who does what at each step lets the buyer see the work asked of them before they sign.
- Our readIn-scope and out-of-scope lists mark the edges of the deal in writing, so both sides can point to them.
- Our readA branded cover over plain legal contract pages puts the design where the reader starts and leaves the legal text alone.
What not to copy
Don't copy the legal pages or the specific fees. Keep the FLOCK:/CUSTOMER: split, the scope lists and a named contact on the cover.
